Work through the following steps, if the steps do not resolve your issue then please send us the outcome of each step, tell us which stage of logon the error occurred, whether you have previously had a successful portal login and if possible a screenshot of the error message:
1. From the
tenant portal home page refresh your browser a couple of times, login via the "Sign In" link found in menu
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2. Try logging on using a different browser (e.g. Edge, Chrome, especially Chrome Incognito)
3. Try logging on from a different device with a different operating system (e.g. mobile, tablet, desktop)
Stuck on a "Sign-in Failed" page
Return to the tenant portal home page (via the Home in Place logo, top left) and try again.
Safari browser "Our services aren't available right now"
Safari browser will NOT work without config changes, so, it may be simpler to install and use chrome browser instead.
To get safari working you need to 'Enable Cross-Site Tracking', Safari > Preferences, click Privacy > Deselect "Prevent cross-site tracking.” your browser settings should look like this once updated:
more info:
Cross-Site Tracking allows websites to follow your activity across different sites. When enabled, this feature lets sites collect data about your browsing habits and interests, which can lead to more personalized ads and content. However, it also means your privacy is reduced, as your browsing activity is visible to more companies. Some browsers by default, block cross-site tracking for privacy. Adjusting the Cross-Site Tracking setting in your browser can affect your privacy. Please consider these implications before making changes.
For Chrome Settings > Click Privacy and security and then Third-party cookies > Turn Send a "Do not track" request with your browsing traffic off
Clear cookies and browser cache
If none of the above worked (especially the Chrome incognito browser), you can try clearing your browser cache.
Warning: Clearing cache and cookies may log you out of websites, reset preferences, and slow downloading times temporarily. Backup important data before proceeding. Consider troubleshooting specific issues instead of clearing everything.
iPad/iPhone/Mac/Safari:
Windows/Chrome/Edge:
