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Try some of the following to see if you can resolve the issue yourself:
 
  1. From the tenant portal home page refresh your browser a couple of times, then try to logon again
  2. Try logging on using a different browser (e.g. Edge, Chrome, even Chrome Incognito)
  3. Try logging on from a different device (e.g. mobile, tablet, desktop)
If you are stuck on a "Sign-in Failed" page, try just returning to the tenant portal home page (you can click the Home in Place logo, top left to get there).
 
If your problem is still not resolved, then please collect some screenshots showing the error message in context, and describe the steps that occurred before the error message was displayed.
Mention whether the steps above made any difference.
 
Then make a support request in your usual manner and let them know you have screenshots ready to send.
 
Please test using Incognito Browser before deciding to proceed with clearing cache/cookies, if Incognito logon is successful then clearing cache/cookies on your normal browser may resolve the issue.
         4. Clear cache and cookies via your browser/device settings (reference the below guides for more information on how-to)
 
Warning: Clearing cache and cookies may log you out of websites, reset preferences, and slow down loading times temporarily. Backup important data before proceeding. Consider troubleshooting specific issues instead of clearing everything.
 
Reference Guides for Device / Browser Cache and Cookies
iPad/iPhone/Mac/Safari: 
 
Windows/Chrome/Edge:
 
Keywords: Tenant Portal logon